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RETURN & EXCHANGE

Returns

In case of returning items due to customer's personal preference, round trip shipping fee will be customer's responsibility.
After we check items, we will make a refund.
If the condition of a returned item is different from the one when it was originally shipped, a full refund may not be made.
Please check the following conditions.
We can not accept to return items over 7 days have passed after delivery. We appreciate your understanding in advance.

Exchange

In case of exchange items due to customer's personal preference, round trip shipping fee will be customer responsibility.
Shipping fee and difference of item price will be charged or refund when items will be reshipped.
We can not accept to exchange items over 7 days have passed after delivery. We appreciate your understanding in advance.

Return and exchange under our responsibility

In case of defective items, items different from customer order or wrong quantity of items are shipped, we are respond to shipping fee and reshipping.
Please contact us through the inquiry form.
If we can not prepare correct items, we are respond to refund.
We can not accept to return or exchange items over 7 days have passed after delivery. We appreciate your understanding in advance.

Conditions of returning or exchange

  • ・Bicycle components must be unassembled, unused, no scar and clean.
  • ・Clothing, bags and shoes must be unworn, unwashed, or otherwise unused with all original tags or labels attached.
  • ・Other items must be unused, no scar, clean, with original package and in resalable condition.
  • ・We can not accept to return or exchange items over 7 days have passed after delivery. We appreciate your understanding in advance.