Delivery Policy
Delivery Method
We ship everything through DHL, for international shipping.
Other options are not available.
Delivery Charge
The shipping rate is determined by delivery area and the total weight and size of purchased items.
Additional fee may be charged by the local shipping carrier.
Currency
Shipping fee will be charged when you place an order in selected currency.
Custom duties, sales Taxes and custom clearance fee
Custom duties, sales tax or custom clearance fee may be imposed depending on amount and number of your purchased items.
Please be aware that the customers will be responsible for these costs.
Wrong shipping address and rejecting packages.
In case you refuse to accept the packages or fill in wrong address, you will be responsible for the fee for returning or re-shipping the item.
Please contact us at international@bluelug.com ASAP when you fill in the wrong shipping address or change you mind about the purchase. We will try our best to find the best solution.
Identification For Custom Clearance
You may be asked to provide a copy of your ID/Passport by your local DHL staffs for custom purposes.
If you do not wish to provide the information, please inform the DHL employees and your package will be shipped back to us.
Please note that the customers will be responsible for the shipping cost of the original shipment and the shippng cost of returning the package to Japan. We appreciate your kind understanding in advance.