Delivery Method

We ship everything via FedEx and DHL, for international shipping (P.O. Box not available).
Other options are not available.

Delivery Charge

The shipping rate is determined by delivery area and the total weight and size of purchased items.
Additional fee may be charged by the local shipping carrier.

Custom duties, sales Taxes and custom clearance fee

【For FedEx shipments】
The fee may be charged after receiving your order. We ARE NOT responsible for these costs.
Please note that by placing an order, you agree to this policy.
*Please be aware that the customers will be responsible for these costs. If you decide to ignore the notice, we end up paying for the tax, due to Fedex's policy:(

【For DHL shipments】
Customs duties, VAT or customs clearance fee may be imposed.
We ARE NOT responsible for these costs.
Please note that by placing an order, you agree to this policy.

We appreciate your kind understanding and your support for keeping our business alive!

Wrong shipping address and rejecting packages.

In case you refuse to accept the packages or fill in the wrong address, you will be responsible for the fee for returning or re-shipping the item.
Please contact us at international@bluelug.com ASAP when you fill in the wrong shipping address or change you mind about the purchase. We will try our best to find the best solution.

Delivery delay

Please note that delivery may be delayed due to carrier-related issues, customs clearance procedures, natural disasters, or other unforeseen circumstances beyond our control.
Unfortunately, we are unable to provide compensation for any delivery delays.

Identification For Custom Clearance

Your local FedEx/DHL staff may ask you to provide a copy of your ID or passport for customs purposes.
If you do not wish to provide the information, please inform the FedEx/DHL staff and your package will be shipped back to us.
Please note that the customers will be responsible for the round-trip shipping cost.
We appreciate your kind understanding in advance.