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DELIVERY POLICY

Delivery Method

We use EMS (Express Mail Service) for international Shipping.

Available Countries

The countries that can be shipped are shown in the list below. Some areas is undeliverable due to local shipping carrier's circumstances. In case of your address is undeliverable area we will contact to you.

Groups Regions Countries
Group 1 Asia Bangladesh, Bhutan, Brunei, Cambodia, China, Guam, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Group 2 North / Central America Barbados, Canada, Costa Rica, Cuba, El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, United States Of America
Oceania Australia, Solomon, New Caledonia, new zealand, Papua New Guinea, Fiji
The Near and Middle East Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates
Group 3 Europe Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark , Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, Ukraine, United Kingdum,
Group 4 South America Argentina, Brazil, Chile, Columbia, Ecuador, Paraguay, Peru, Uruguay, Venezuela
Africa Algeria, Uganda, Egypt, Ethiopia, Gabon, Ghana, Kenya, Cote d'Ivoire, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Morocco, Mauritius, Rwanda, South Africa

Delivery Charge

Shipping rate is determined by delivery area and total weight of purchased items.
Please check shipping fee when check out.
Additional fee may cost expenses by the local shipping carrier.

About package weight

The maximum package weight is within 30kg.
If you place an order more than 30kg at once, we will contact you for shipping rate.

Delivery Times

Usually, we ship your items within 3 business days from date of purchase.
It takes 2 to 5 days your items arrive in your country and several days for customs clearance.
Please check delivery times for each region at EMS website.
http://www.post.japanpost.jp/int/ems/index_en.html

Currency

Shipping fee will be charged when you place an order in selected currency

Custom duties, sales Taxes and custom clearance fee

Custom duties, sales tax or custom clearance fee may be imposed depends on amount and number of your purchased items. Please be aware that these costs will be customers responsibility.

Wrong shipping address or refuse to accept the item

In case you refuse to accept the items or fill in wrong address, you will be responsible for returning or re-shipping the item due to personal preference.

Return & Exchange

Please check this page for return and exchange policy.