A. The restock schedule is largely dependent on the manufacturer's production status. Therefore, it is very difficult to keep track of all the restock schedule exactly.

We strongly recommend signing up for a notification for the product and wait until it send you an email. You must be a registered member of our online store for the notification.

*Please kindly note that "out of stock" items are not always restocked necessarily.

A. The main possible causes are as follows.

◇ An error in the email address when registering.
You could confirm/change your registered email address by following steps. Please change the address to the receivable ones.
i. Log in to the online store, click on upper right icon and chose "My Account".
ii. Under "Contact Information", click on "Edit"
iii. Under "Edit account information" screen, put a check mark on " Change Email", change the address to the correct one and then click "Save".

◇ "RFC violation e-mail address" is used.
When your email addresses violates the RFC (Request for Comments) protocol, we will not be able to send you e-mail due to system constraints. So please change your registered e-mail address in advance.
e.g., abc..def@bluelug.com / abcd.@bluelug.com / .abcd@example.co.jp

◇ The mail is set to spam/receipt rejection settings.

There may be the chance that the received e-mail has been sorted into your spam folder.
Also, please check your domain settings so that you can receive emails from @bluelug.com.